Free Shipping Over €45/ £40*
Terms & Conditions
This page states the Terms and Conditions under which you use www.organicstories.org. Please be aware that you agree to the following Terms and Conditions by any use of this website.
This website transacts in GBP as its currency.
All other currencies are approximate and are used for display purposes only.
All agreements of your offer to purchase goods are entirely subject to their availability. Our acknowledgement of an order via e-mail or web does not guarantee delivery of an item. If the items you have ordered are not available, you will be contacted with an offer of an alternative item or a full refund will be issued. If we are only able to fulfil part of your order, payment will be taken for your whole order, then on dispatch a full refund for the unavailable goods will be made.
Your Agreement With www.organicstories.org
Upon ordering we are not making a legal offer to provide the goods ordered. We are inviting you to make a legal offer to us for you to purchase the goods. It is entirely at our discretion to reject or accept your offer of purchase.
This agreement is only confirmed when we have accepted your offer to purchase the goods and have sent you an invoice or dispatch receipt that includes the date of the agreement being accepted which will be the date shown on said invoice or receipt.
Store Credit & Gift Cards
Gift cards and credit notes, both for stores and online are valid for 12 months from the date of issue.
Gift cards may include vouchers.
*Free Shipping Over €45/ £40 applies to European and UK delivery only if not otherwise specified eg. in a coupon or voucher.
We aim to deliver all orders as quickly as possible. All delivery times stated on the website are in no way a guarantee and are based on approximations.
We reserve the right to use any courier or delivery method for any order placed. All delivery methods and couriers stated on the website are in no way a guarantee this Courier or Method will be used in the delivery of an order and are based on approximations.
We do not accept any responsibility for the loss, damage or of delivery delays of any items caused by couriers. All queries and complaints regarding these issues should be taken up with couriers and we will aim to provide details and help with any claims where possible.
If you have an urgent order or a gift order, please email us at email@example.com with your order details and we will do our best to get your order out as first priority.
Customs & Duty
Unless otherwise stated, all items are shipped from Germany and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.
We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery, there are any additional charges due our carrier will contact you to arrange payment.
Our Returns Policy
We are happy to offer a refund or exchange on all website orders if requested within 14 days of receipt, you then have a further 14 days to return the item to us. If returning your item within 14 days of receipt, you will not need to send a request beforehand. Items will only be accepted if received in their original unworn and unused condition and with all original packaging and tags.
We do not accept any responsibility for the loss or damage of any items being returned. Responsibility for this lies solely with the customer.
We cannot guarantee the cancellation of any order after it is placed & before it is shipped. The returns policy applies to customers seeking a refund.
Refunds on payments will only be processed via the original payment method an order was placed with and against the original payment card or Paypal account.
We aim to make refunded payments available as quickly as possible to customers but they m ay take up to 28 days for banks to process.
We cannot accept any responsibility for delays or issues regarding refunds due to banking or payment card errors.
Information on the Website
Whilst every effort is made to update information on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. the Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.
The trade marks, names, logos and service marks (collectively “trade marks”) displayed on this website are registered and unregistered trade marks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner.
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.
Public Forums and User Submissions
The Website Owner is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to:
- defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
- publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
- post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner’s and/or a third party’s computer system and/or network;
- violate any copyright, trade mark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party;
- submit contents containing marketing or promotional material which is intended to solicit business.
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system.
Disclaimer of Liability
The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Use of the Website
The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.
The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
Vouchers and Discounts
Offers such as vouchers and discounts can only be used once and not in conjunction with any other offer.
Offers end on the expiration date. Unused values or vouchers will not be refunded or attributed to any transactions after the expiry date.
Vouchers are non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.
Vouchers cannot be replaced if lost or stolen.
If you return any products you have purchased using a gift voucher, the balance will be credited to as a credit note and is to be redeemed against subsequent purchases.
If a purchase exceeds the value of the voucher, balance must be paid by cash, debit or credit card.
Entrants into competitions must be aged 16 or over.
Competition winners will be selected by fulfilling specified criteria stated in advertisements on our official channels only.
Competition start dates, end dates and frequency of winners, unless stated otherwise, will be entirely at our discretion.
We reserve the right to cancel any competition at any time for any reason. Even after winners have been selected.
Comments or Questions